How chara Reload Promotions operate
A reload promotion on chara activates when you make a deposit after your initial account funding. We distinguish between a first deposit (which may qualify for a separate welcome offer) and subsequent reloads (which qualify for reload promotional terms). Our reload promotions are not automatic—you must opt into them through our promotions page or accept the terms when you initiate a qualifying deposit. Once you accept, your promotional terms are locked to that specific reload transaction and cannot be transferred or combined with other promotions.
We run several types of reload promotions on chara. A standard reload promotion may offer a bonus calculation on your deposit amount, applied as an increase to your account balance once we verify receipt of your funds. Other reloads may be tied to specific game categories—for example, a reload promotion might apply bonus terms only to slot games like Mahjong Ways and Gates of Olympus, while sportsbook deposits during the same campaign receive different terms. We display all applicable restrictions in the promotion details before you confirm your deposit.
On chara, you manage your reload promotions through your Account Balance section. We display all current active reload campaigns, including their start and end dates, qualifying deposit amounts, applicable game types, and exact promotional terms. You can view past reload promotions that you have completed, and we keep a record of all promotional credits applied to your account so you can verify what you have received.
We do not allow stacking of reload promotions. If two separate reload campaigns are running simultaneously, you can choose which one to apply to your next deposit, but you cannot combine both. This policy ensures that our promotional budget is distributed fairly across all our members on chara, and it prevents any single account from accumulating excessive promotional value in a short timeframe.
Qualifying deposits and payment methods
On chara, reload promotions require a minimum deposit amount to qualify. This minimum varies by campaign—a standard reload might require a deposit of a certain threshold, while a premium reload during high-traffic periods (such as during Liga 1 playoffs or Piala AFF matches) might have a higher minimum. We display the minimum deposit amount clearly in the promotion details before you proceed with your payment.
All our standard payment methods qualify for reload promotions: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Your deposit must originate from a payment account linked to your verified chara profile. If you deposit using a payment method linked to a different person's name, we may flag your account for compliance review and may not apply the reload promotion until verification is complete. We require this policy to prevent account misuse and payment fraud.
Reload promotions are subject to availability
Our chara reload campaigns may have daily or total-volume caps. If a reload promotion reaches its cap, it may expire early or be temporarily disabled. We notify all members when a promotion is nearing its limit or has closed.
We process deposits through our payment partners within standard verification windows. E-wallet deposits via mobile banking, local payment, online payment, and e-wallet typically settle within minutes. Bank transfers to our virtual accounts (mobile banking, local payment, online payment, e-wallet) usually settle within one business day. Once we verify receipt of your funds, we credit your account balance and apply any qualifying reload promotion simultaneously.
Reload promotion terms and playthrough mechanics
Each reload promotion on chara comes with specific terms that govern how you can use the promotional credit. Some promotions may have playthrough requirements—meaning you must wager the promotional amount a certain number of times across eligible games before you can withdraw. Other promotions may have no playthrough requirements and simply add funds to your balance that you can use freely. We always display the applicable terms in the promotion description before you accept.
Our chara reload promotions typically apply to all our game categories unless specifically restricted. Slots like Mahjong Ways, Gates of Olympus, Aviator, Sweet Bonanza, and Fortune Tiger usually count toward playthrough at non-specific info contribution. Live-dealer games and sportsbook markets may contribute at different rates depending on the promotion. For example, a reload promotion might count live-dealer hands at non-specific info contribution toward playthrough, meaning you need to wager twice as much on live tables to clear the same playthrough amount compared to slots.
We track your playthrough progress in real time on chara. Your Account Balance section shows how much promotional credit remains and how much playthrough you have completed. If a reload promotion has playthrough requirements, we display a progress bar so you can see exactly where you stand toward clearing the promotion. Once you complete playthrough, any promotional credit becomes part of your regular balance and can be withdrawn without further restriction.
Reload campaigns and seasonal timing
We schedule reload promotions strategically around player behavior and regional events. During Idul Fitri and Idul Adha, we typically run extended reload campaigns to support members who have extended free time. Around Imlek and Nyepi, we offer themed reload promotions that may include special game categories or bonus structures. We also align reload campaigns with major sporting calendars—Liga 1 mid-season and year-end playoffs, Piala AFF tournaments, and international football championships all trigger reload campaign schedules on chara.
We announce reload campaigns through our platform notifications, email, and the promotions page on chara. We typically provide at least 7 days' notice before a new reload campaign launches. This notice period gives our members time to plan their deposits and choose which reload promotions align with their gameplay preferences. All active reload campaigns are displayed in your Account Balance section with countdown timers showing when each campaign expires.
Account balance and withdrawal after a reload
After a reload promotion is applied, your chara account balance reflects both your deposit amount and any promotional credit. These funds are unified in your account, so you do not see separate "deposit" and "promotion" balances. As you play, your balance decreases with each wager and increases with each win. If a promotion has playthrough requirements, those requirements track based on your total wager amount, not on your remaining balance.
Once you have completed any playthrough requirements associated with a reload promotion, you can withdraw your full balance at any time. Withdrawals are processed to the payment method you used for the reload deposit, unless you request an alternative method and provide additional verification. We process withdrawal requests during business hours, and standard review windows apply to all requests regardless of promotion participation.