chara Platform Privacy Notice

This page describes what we collect when you use chara and how we keep that data protected. We at chara take your privacy seriously and operate under clear principles: we collect only the information necessary to run our platform, we do not sell your data to third parties, and we store your information securely using industry-standard encryption. Our privacy practices are designed to comply with applicable data protection regulations in the jurisdictions where we operate.

When you open an account on chara, you provide personal information—email, phone number, and identity documents for verification. We use this data to authenticate your account, process your deposits and withdrawals, and comply with legal obligations. We also collect technical data about how you interact with our platform: your login history, game activity, session duration, and payment transactions. This technical data helps us detect fraud, improve our service, and maintain account security.

Our chara platform may store your data on servers located outside your jurisdiction. We use encryption and access controls to protect your information from unauthorized access. We retain your data for as long as your account is active, and we keep records for a minimum of 90 days after account closure for dispute resolution and compliance purposes. This notice explains our full data practices and your rights regarding your information on chara.

What data we collect on chara

We collect personal information when you register for a chara account. This includes your email address, phone number, full name, date of birth, and national identity number. We require this information to verify your identity, comply with anti-money-laundering regulations, and ensure that you are eligible to use our platform. We also collect your residential address and payment account details (bank name, account holder name) when you make your first withdrawal.

We collect technical data automatically when you use chara. This includes your IP address, device type, browser information, and operating system. We log your login times, session duration, and the games or markets you access. We record all your transactions—deposits, withdrawals, and wagers—along with timestamps and amounts. We also collect information about your interactions with our customer support team, including any messages you send and our responses.

We collect payment information when you deposit or withdraw on chara. If you use DANA, e-wallet, mobile banking, local payment, or online payment, we receive confirmation of your transaction from the e-wallet provider. If you use e-wallet or bank transfers to mobile banking, local payment, online payment, or e-wallet, we receive your transaction details from the banking network. We do not store your full payment credentials (such as card numbers or e-wallet passwords) on our servers; we store only the transaction reference and the amount transferred.

How we use your data on chara

We use your personal information to operate your chara account and process your transactions. We verify your identity using your national ID and address to comply with know-your-customer (KYC) regulations. We use your email and phone number to send you account notifications, withdrawal confirmations, and promotional offers. You can manage your notification preferences in your Account Settings on chara.

We use your technical and transaction data to detect fraud and prevent abuse. Our chara system monitors for suspicious patterns—such as multiple failed login attempts, unusually large withdrawals, or rapid account creation and closure cycles. If we detect suspicious activity, we may temporarily lock your account and request additional verification. We also use your data to investigate disputes, resolve payment issues, and respond to customer support requests.

We use aggregated and anonymized data to improve our chara platform. We analyze which games are most popular, which payment methods are most frequently used, and which regions (Jakarta, Surabaya, Bandung, Medan, Semarang) have the highest engagement. This analysis helps us optimize our game selection, improve our payment processing, and enhance our customer experience. This aggregated data cannot be traced back to individual users.

Third-party processors and data sharing on chara

We share your data with third-party service providers who help us operate chara. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and our banking partners) receive your transaction information to process deposits and withdrawals. Our identity verification provider receives your name, date of birth, and national ID number to verify your eligibility. Our customer support platform receives your account information and support messages to help our team respond to your inquiries.

We do not sell your personal data to advertisers, data brokers, or marketing companies. We do not share your data with unrelated third parties for any purpose. We may disclose your data if required by law—for example, if a court orders us to provide information for a legal investigation, or if a government agency requests data for compliance purposes. We will notify you of any legal disclosure unless we are legally prohibited from doing so.

Your rights and data retention on chara

You have the right to access your personal data on chara. You can view your account information, transaction history, and all data we hold about you through your Account Settings. You have the right to request corrections if any of your personal information is inaccurate. You can update your email, phone number, and address directly in your account; for other corrections, contact our support team.

You have the right to request deletion of your chara account and associated data. If you close your account, we will delete your personal information within 90 days, except where we are required by law to retain it for compliance or dispute resolution purposes. We will retain your transaction records for at least 90 days after account closure to investigate any disputes or chargebacks. We may also retain anonymized data for statistical and operational purposes.

We at chara use cookies to maintain your login session and to remember your preferences. We do not use cookies for advertising or tracking purposes. You can disable cookies in your browser settings, though this may affect your ability to use certain features of our platform. We do not use third-party tracking pixels or analytics services that would track your activity across other websites.